This Priority One Health and Safety Plan is for the continued operations of Wildhorse Resort & Casino to help support the health and safety of our staff and guests.   This includes all Wildhorse Resort & Casino, Arrowhead Travel Plaza, Mission Market, Hamley’s and Golf Course at Birch Creek facilities, departments and staff. 

Here is what the current plan includes:

• Stay home if you are sick, for both staff and guests.
• Masks are REQUIRED for everyone, including staff and guests. Guests will be provided with masks if needed, at the several locations on the property (Hotel Front Desk, Club Wild, Bowling Control Desk, Security Podium and Cineplex Ticketing). 
• Social Distancing standards remain in place.
• Enhanced Cleaning Standards in addition to routine cleaning of the property will include cleaning and disinfecting the restrooms and sanitizing door handles, elevator buttons, tables, chairs, handrails, ATMs, slot machines, cash transaction areas and all high traffic touch points multiple times a day.
• Hand Sanitizers stands/stations will be provided at every entrance, all Point of Sale (POS) or guest transaction area and throughout each property for staff and guest use.
• Staff will wash their hands and utilize hand sanitizer stations and will clean and sanitize their areas multiple times a day.
• Plexi-glass shields have been added to guest and staff close contact areas.
• No indoor smoking allowed during COVID-19 Restrictions.

Guest Arrival – A Wildhorse Team Member will greet each visitor to the resort.  Visitors will have their temperature screened upon entrance.  Use hand sanitizer.  Masks are required for everyone. If needed, masks will be provided.  Please continue to practice social distancing.

Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest.  Valet service is open.

Face masks are required for everyone.  Masks may only be removed for short periods of time when eating or drinking, then promptly replaced.  Please rest assured that our games have not changed, only their locations have been modified.  From 5pm – 11pm, cocktail servers will remain available and serve beverages upon request.

Slots – No smoking on the casino floor. 

Beverage Service will be available on the gaming floor – 5pm – 11pm.

Alcohol Service will be available on the gaming floor – 5pm – 11pm.

Food Service will be available on the gaming floor – 5pm – 11pm – A special menu has been created.

Table Games  –  No smoking will be allowed, and each player will be encouraged to use hand sanitizer prior to start of play.

Table Games  Hours:  

Craps – Craps will be OPEN Thursday & Friday, 6pm – 1:45am and OPEN Saturday & Sunday, 10am – 1:45am. Craps is CLOSED Monday – Wednesday. 

Poker –  Open Daily at 10am. 

Keno – Open Daily, Monday – Sunday, 8am – 11pm.

Bingo  –  Doors open for regular Bingo Weekdays and Saturdays at 5pm. Warm-ups at 6pm. Main session starts at 6:30pm. Sunday, doors open at 1pm with warm-ups at 2pm and the main session starts at 2:30pm.

Other Table Games (Blackjack, Roulette, etc.) – Open Daily, 10am – 1:45am. 

Valet – Valet service is open.